Do I need to see a GP before I make a claim?

In most cases, you’ll need a referral from a GP before making a claim.

You can self-refer for some mental health treatments, either online or face-to-face Talking Therapy sessions, if they’re covered by your plan. This means you don’t have to wait to see a GP first. You can also self-refer for physiotherapy and use our network of over 9,000 registered physiotherapists.

There are some cases where we’ll take referrals that haven’t been made by a GP. For example, referrals following a health screen or treatment in A&E. For certain conditions, a referral may also come from a dentist or optician.

Click Continue for information around claim forms, or click through to one of our guides below for more information about how to get physiotherapy treatment or mental health support.