Where do I find my myWaitrose number?
Once you have received your myWaitrose card in the post, you can locate your 16-digit membership number on the back of the card.
You can also sign in to the Waitrose & Partners website, and navigate to the My Account link located in the top right hand corner.
On this page, click on the myWaitrose section. Here you will be shown a digital version of your card displaying your 16-digit membership number. It will also display your surname.
Alternatively, download the Waitrose & Partners app from the App Store or Google Play.
Once installed, log in to your Waitrose & Partners account and tap myWaitrose card at the top.
Checking your surname matches with Vitality
To check the surname on your myWaitrose card matches with your surname on your Vitality account, log in to your Member Zone, click on the Account icon in the top right, and click My account.
Your full name will be displayed to the right hand side of the page.
Alternatively log into the Vitality Member app and tap Account in the top right corner. Tap Membership card and you will see your full name displayed.
You may experience difficulty with registering for the reward if your surname does not match on both accounts.
Changing your surname with Vitality
If you need to update the surname for your Vitality account please contact us.
Only the principal member can update names for themselves and their dependants on personal Health plans. The principal member can update these details from their Member Zone account.
Group secretaries can update names for all employees and their dependants on business or corporate Health plans. If you do not know who this is, please contact your HR department.
For Life, please email a copy of identification such as passport, driving licence, or deed poll to lifecustomerservices@vitality.co.uk and request that we update your name. Our team will update your name and send out a copy of documents.
Alternatively you can post a copy of the identification to:
VitalityLife, PO Box 619, Darlington, DL1 9FH
Changing your surname with Waitrose & Partners
Sign in to Waitrose & Partners and navigate to the My Account page.
From here you will have an option to view and edit your Personal details.
You should now see your surname on this screen, to edit your surname click the pencil icon.