Emergency treatment outside of Vitality working hours
We only cover pre-planned and non-emergency treatment. If you need emergency treatment, please use the NHS 111 helpline, go to your local NHS accident and emergency department or dial 999 for immediate medical assistance.
Will I be covered for an emergency caesarean?
In most circumstances, this isn’t covered by our plans. For some business and corporate healthcare plans, this is available if your company has chosen additional cover.
If this cover has been added to your plan, it will be indicated on your certificate and plan documentation, which you’ll find in the Notifications section in Member Zone.
We will need to speak to you when our office is open to advise you if any cover can be provided in this circumstance or if you’re eligible for a cash benefit.
In the meantime, please do not delay any treatment and follow NHS advice.
I'm not in the UK and need urgent medical treatment
Your plan covers treatment in the UK only. Please contact your travel insurance provider should you require medical treatment whilst outside of the UK.