My Life plan
Helping with plan changes, documents, and trusts
My Vitality Health plan
Helping with claiming, treatment options, plan changes, account details, and more
My Vitality Health Lite/Essential plan/Plus plan
Helping with claiming, treatment options and plan changes
Vitality Programme
Help with points and partners
Additional member support
Request support with accessibility, bereavement, finance/cost of living, and more
My Vitality Health plan
Care and Treatment
Help with claiming, treatment options, and more
Help with making changes
Care AI Assistant (BETA)
Care and Treatment
Help with getting treatment
Help with billing
Help with claiming
Help with your cover
Care Hub
Help with claiming
How long will it take to make a decision on a new claim?
How do emergency claims work?
How do claims affect my premiums?
What is a claim form?
How do I start a claim?
How do I make an Optical, Dental and Hearing claim?
How do I make a travel claim?
How do I claim the NHS Hospital Cash Benefit?