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Problems making a claim online

If you're having problems making your claim online, try logging out and then logging in again to refresh your internet browser.

If you’re still having problems, please contact us.

How to make a complaint

We always have your best intentions at heart; however, we understand that sometimes things can go wrong.

You are important to us so if you have reason to complain, we want to know so we can try and put things right and resolve your complaint quickly for you.

You can find out how to make a complaint on our website here.