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Troubleshooting Samsung

Check Samsung Health is linked to the Vitality Member app

  1. Open the Vitality Member app

  2. Tap the Profile icon in the top right corner

  3. Click Connections to see a list of available and linked devices

  4. Tap Samsung Health from the list

  5. If you're not linked to Samsung Health, click CONNECT

Refresh the Vitality Member app and allow 48 hours for activity to show on your points statement.

Did that solve the issue?