Troubleshooting tips
I am unable to complete my Health Profile
If you are unable to complete your Health Profile, you should first check that you are using the most up-to-date version of the Vitality Member app.
If you do not have the latest version of the app (iOS and Android may differ), you will need to open your relevant app store on your device, search 'Vitality UK', and install any new app updates.
You may also need to check for device updates. Open your phone settings and check that the device itself is up-to-date. If not, install any outstanding device updates before retrying.
My points haven't been awarded
We only award points for completing the Health Profile once per plan year. If you have already completed your Health Profile (previously the Health Review) in this plan year, you will not be awarded any additional points.
If you have not already completed your Health Profile within your current plan year and are still not seeing points awarded after completing it, please get in contact with us via the options below.